creckx Terms and Conditions

The following terms used in these Terms carry specific meanings:

• "Platform" — The creckx website, mobile version and all associated digital services.
• "User" or "Member" — Any person who has registered on creckx and is using its services.
• "Account" — A registered profile secured by a username and password.
• "Bonus" — Promotional credits, cashback or other financial benefits provided by creckx.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.
• "Taka" or "৳" — Bangladeshi Taka (BDT), the currency used for transactions on the platform.

To open an account on the creckx platform and use its services, a user must meet the following eligibility requirements:

• You must be 21 (twenty-one) years of age or older.
• You must be a legal resident of Bangladesh.
• All information provided at the time of registration must be truthful, accurate and complete.
• Each individual may create only one account — multiple accounts are strictly prohibited.
• You are not legally prohibited from participating in gaming.

You are solely responsible for ensuring the security of your account. creckx requests that you follow the guidelines below:

• Use a strong and unique password and change it regularly.
• Never share your login details with any third party.
• If you suspect any unauthorized activity on your account, notify our support team immediately.
• Always log out after using a public or shared device.

Deposits

The following rules apply to depositing funds on creckx:

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad and Rocket.
• Use your own registered payment account when making a deposit — third-party accounts are not accepted.
• Successfully verified deposits are generally credited to your account instantly.

Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Typical processing time: within 5 to 30 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if wagering requirements related to a bonus have not been completed.
• Large withdrawals may take additional time if the identity verification (KYC) process has not been completed.

Welcome Bonus

creckx offers new members a 120% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 and receive a ৳1,200 bonus → total balance ৳2,200.
• Deposit ৳10,000 and receive a maximum bonus of ৳5,000 → total balance ৳15,000.

A 25x wagering requirement must be met before the bonus can be withdrawn.

General Bonus Terms

• Each bonus offer has its own expiry and conditions — these will be stated on the relevant promotion page.
• Another bonus cannot be activated while one is already in progress, unless clearly stated on the offer page.
• Wagering requirements must be completed before winnings earned from a bonus can be withdrawn.
• creckx reserves the right to cancel bonuses in cases of fraudulent or unusual betting patterns.
• Weekly cashback applies under the VIP Cashback Program across Bronze, Silver, Gold and Platinum tiers.

The following rules must be followed when gaming on the creckx platform:

• Each game has its own betting limits and rules, which are displayed in the game interface.
• If the outcome of a game becomes uncertain due to a technical error, creckx reserves the right to void that bet.
• Claims for incorrect winnings displayed as a result of software or server errors will not be accepted.
• Betting decisions are entirely your own — creckx is not responsible for their outcomes.
• In live casino games, the dealer's decision is final.

The following activities are strictly prohibited on the creckx platform:

• Creating or operating multiple accounts.
• Following strategic or unusual betting methods with the intent of circumventing bonus terms.
• Conducting transactions using third-party accounts or payment methods.
• Attempting to obtain bonuses, rewards or promotional benefits through fraudulent means.
• Attempting to gain unauthorized access to the platform's software, systems or databases.
• Harassing, insulting or attempting to harm other users.
• Using the platform for money laundering or any illegal financial activity.

creckx will not bear any liability for compensation in the following circumstances:

• If a game is interrupted due to loss of internet connection, power outage or device failure.
• If any service is temporarily unavailable due to an unexpected technical error or third-party software issue.
• If account information is stolen due to the user's own negligence.
• If any financial loss occurs as a result of a breach of these Terms.

Suspension by creckx

creckx may temporarily suspend or permanently close an account at any time for the following reasons:

• Violation of any clause of these Terms.
• Failure to verify identity or age.
• Fraudulent or suspicious activity.
• Legal directives or orders from a regulatory authority.

Closure by the User

You may close your account at any time. To do so, contact our support team via live chat or email. If there is no active bonus wagering at the time of closure, your valid balance will be returned to you.

The collection, storage and use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms. creckx takes the following steps to protect your information:

• All data is secured using SSL encryption technology.
• Your information will not be sold or rented to third parties.
• Information will not be shared without a legal obligation or your explicit consent.

creckx believes that gaming is a form of entertainment and should always be enjoyed responsibly. We encourage all our members to keep the following in mind:

• Only game with money that you can afford to lose without it affecting your daily life.
• Do not treat gaming as a source of income.
• Take regular breaks and set time limits.
• If you feel you have a gaming problem, visit our Responsible Gaming page.

creckx reserves the right to partially or fully amend these Terms and Conditions at any time. In the event of changes:

• The updated Terms will be published on this page and the "Last Updated" date will be changed.
• Registered members will be notified by email of any important changes.
• Continuing to use the platform after changes have been made will be considered as your acceptance of the new terms and conditions.
• If you do not agree with the new terms and conditions, you have the option to close your account and withdraw any valid balance.

For any dispute or complaint, we follow the process below:

1. Step 1: Notify our support team of the issue via live chat or email.
2. Step 2: The support team will provide an initial response within 48 hours.
3. Step 3: Complex matters will be escalated to the senior team for internal review.
4. Final Decision: After review, creckx's decision will be considered final.

If you have any questions or comments about these terms and conditions, please contact our support team through the following channels:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

The Bengali version of these terms and conditions is the definitive version. In the case of any translation, the Bengali version will be considered authoritative.